Smart HVAC: A Legacy of Integrity and Innovation in HVAC Pricing
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Our Story
Tom Walton, the founder of Smart HVAC and the visionary behind the emPlan software, spent more than four decades navigating the complex world of HVAC maintenance at a senior management level. Throughout his extensive career, one challenge continued to frustrate him: the lack of transparency in how HVAC maintenance contracts were priced, especially for multisite projects. He saw firsthand how vague estimates and inconsistent pricing methods often led to confusion, distrust, and missed opportunities for both contractors and customers.
Tom recognized that this disingenuous approach wasn’t just inefficient—it was harming the reputation of HVAC professionals and undermining their relationships with customers. Clients were left in the dark about what they were paying for, while contractors struggled to justify their costs, leading to disputes and broken trust. This wasn’t how the industry should work, and Tom believed there was a better way.
Driven by his commitment to bringing transparency and integrity to HVAC pricing, Tom set out to change the game. Using the wealth of knowledge he had accumulated over his 40 years in the industry, he created emPlan, a revolutionary software designed to give HVAC contractors the tools they needed to price maintenance contracts accurately, fairly, and transparently.
At the heart of emPlan is a collection of meticulously crafted service tasks and times, built from decades of real-world experience. By tapping into this extensive knowledge base, HVAC engineers are now able to offer clients a more accurate pricing model, tailored to their specific needs. This approach shifts the focus from broad estimates to precision pricing, ensuring that every quote reflects the exact services required, with no surprises or hidden fees.
But Tom didn’t stop there. He knew that collaboration was key to building trust, so he designed emPlan to involve the customer in the pricing process. HVAC contractors can now work directly with their clients, allowing them to see how the price is calculated, understand the value of each service, and adjust the maintenance plan according to their needs and budget. This transparency not only fosters stronger client relationships but also increases conversion rates, as clients are more likely to commit when they feel informed and confident in the process.
Today, Smart HVAC and emPlan are transforming the HVAC industry by providing a pricing mechanism that’s built on trust, collaboration, and decades of expertise. Tom’s vision has empowered contractors to offer transparent, data-driven pricing while giving customers the clarity and confidence they deserve.
Smart HVAC isn’t just about pricing contracts—it’s about changing how the HVAC industry operates, one contract at a time. Thanks to Tom Walton’s leadership, emPlan has become the gold standard in HVAC pricing, ensuring that integrity and transparency are at the core of every maintenance contract.
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